Remote Customer Service Representative / Order Entry Specialist
Location: Remote (On Site training and occasional meetings in Dubuque, IA)
Schedule: Monday–Friday | 8:00 AM – 4:30 PM CST
Schedule: Monday–Friday | 8:00 AM – 4:30 PM CST
We are seeking a Remote Customer Service Representative / Order Entry Specialist to join a local Dubuque manufacturer. This position is ideal for someone who enjoys working with customers, accurately processing orders, and supporting daily business operations in a fast-paced environment. The right fit candidate will come with previous customer support and preferably AS400 experience.
Key Responsibilities
- Accurately enter and process customer orders.
- Review orders for completeness and accuracy.
- Respond to customer inquiries via email regarding:
- Order status
- Product pricing
- Shipping rates
- Delivery information
- Warranty questions
- Provide friendly, professional customer support by email and phone after training.
- Maintain accurate customer records and documentation.
- Work collaboratively with internal departments to ensure timely order fulfillment.
Qualifications
- Previous customer service, administrative, data entry, inside sales support, or order processing experience preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Mechanical aptitude is a plus but not required.
- Experience with AS400 or other ERP systems is a plus.
- Reliable, professional, and self-motivated while working remotely.
Apply Today!
If you enjoy helping customers, have strong computer and communication skills, and are looking for a dependable remote opportunity, we'd love to hear from you. Apply today!
Please send a copy of your professional resume to:
Or text: 563-663-9119
Keywords: Customer Service Representative, Customer Support Representative, Order Entry Specialist, Data Entry, Administrative Assistant, Customer Support, Order Processing, Remote Customer Service, Office Support, ERP, AS400, Microsoft Office.