CUSTOMER SERVICE 5- MEDICAL EDI
LOCATION: DONELSON TN
CONTRACT: 1ST SHIFT
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. Act as escalation point for clients/customers. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products. Report on call center activities to executive level management.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Expert ability to work independently and manage one’s time. Expert ability to accurately document and record customer/client information. Expert leadership and mentoring skills necessary to provide support and constructive performance feedback. Previous experience with computer applications, such as Microsoft Word and PowerPoint.
High school diploma or GED required. 10+ years of customer service related experience required.
Ability to Learn and employ technical and customer support skills. • Ability to multi-task. • Knowledge of Batch Healthcare Medical/Hospital EDI transactions a plus. • Strong verbal and written communication skills. • Organizational and efficiency skills. • Strong customer support interaction skills across various communication media. (call, email, 24/7 cases, face to face.) • Strong computer technical support skills specifically COMM related. • High School diploma or GED - experience in a call center or technical desk • Ability to function independently as well as in a group. • Ability to navigate through multiple computer applications simultaneously • Ability to adhere to a schedule • 1-3 years customer support / computer support experience preferred
Please submit resume to firstname.lastname@example.org
Sedona Staffing Services is an Equal Opportunity Employer