Customer Service Specialist - Manufacturing
Location: Greenfield, IN
Compensation: $18 - $23/hour
*** Must possess manufacturing / supply chain customer service experience. Please only apply if you meet qualifications. ***
Sedona AG Services is partnering with a company in the greater Greenfield, IN area and seeking for a Customer Service Specialist position that supports the Manufacturing North America business unit. The division manages the supply relationship with multiple contract manufacturers and this role is the primary point of contact for customers and must ensure routine communications with customers and planners.
What you get to do:
Ensuring that product shipments are in compliance with requirements
Coordinating the appropriate documentation and reports required for shipments
Track incompatible orders & implement corrective actions to resolve.
Track the status of when items are due for delivery
Review affiliate inventory levels before shipping to ensure shipments do not exceed inventory targets.
Assisting the supply chain personnel with customer service duties.
Partner and coordinate with planners to determine the availability of product
Proactively communicate with customers by providing routine updates on status of orders and monitoring inventory exception notification’s.
Maintain customer service SAP data such as pick/pack/prep duration, transportation duration, loading group, shipping point, etc.
What we need from you:
Bachelor’s degree in relevant area of study or equivalent work experience.
Proficiency with computer systems including:
Microsoft Office products
Demonstrated ability to manage multiple tasks or projects simultaneously with ownership responsibility.
Demonstrated data analysis
Strong communication skills (written and oral).
Good teamwork skills - consistently and collaboratively seeking win-win solutions
The role must understand and comply with all applicable Governmental and Regulatory requirements
If you are interested in applying for this position please send your resume to Amanda
Sedona AG Services is an equal opportunity employer.