Long Term Contract: 6+ months
Location: Nashville, TN
Pay Rate: $15/hr - $20/hr (depending on experience)
The main function of a customer representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. A typical customer representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.
High school diploma or GED preferred. 2 to 4 years of customer service related experience required.
To apply for this position, please submit your resume to firstname.lastname@example.org
-Sedona Staffing Services is an equal opportunity employer.