Customer Experience Associate
Location: La Porte City, IOWA
Shift: Full-time, Day Shift (Possible OT Evenings/Weekends)
Pay: Based on Experience
Temp-to-Hire
Overview:
The Customer Experience Associate serves as a primary point of contact for customers, prospective customers, vendors, and the public. This role provides professional customer service, manages incoming and outgoing communications, assists with billing and payments, promotes company products and services, and performs general office support. The position requires strong communication, organization, attention to detail, and a commitment to exceptional customer experiences. Reports to the Customer Experience Manager.
Key/Primary Job Duties:
- Handle incoming and outgoing calls, emails, and other customer communications; identify needs, provide accurate information, and direct inquiries to the appropriate personnel.
- Assist customers and office visitors, vendors, and delivery personnel professionally.
- Maintain accurate customer records, service requests, orders, account notes, and correspondence.
- Respond to billing and account inquiries, process payments, issue receipts, and maintain transaction records while protecting confidential information.
- Build positive customer relationships, resolve routine concerns, follow up on account issues, and escalate complex matters as appropriate.
- Identify customer needs and recommend, explain, and promote company products, services, packages, and promotions.
- Perform general office duties, including data entry, filing, scanning, copying, mail processing, document preparation, supply maintenance, and routine errands.
- Follow company policies and procedures and participate in ongoing training.
- Perform other duties as assigned
Required Qualifications:
- High school diploma or equivalent.
- Customer service, office administration, retail sales, call center, billing, or telecommunications experience preferred.
- Strong verbal and written communication skills.
- Basic computer, email, office software, data entry, and equipment proficiency.
- Strong organizational, problem-solving, and multitasking skills, with attention to detail and the ability to manage interruptions.
- Professional judgment and discretion when handling sensitive information.
- Ability to learn company products, services, systems, and procedures and work effectively both independently and as part of a team.
- Dependable attendance and adaptability in a fast-paced environment.
Physical Requirements:
- Ability to see and hear sufficiently to perform computer-based tasks and communicate with customers.
- Ability to operate a telephone, computer keyboard, and standard office equipment.
- Ability to stand, walk, stoop, and kneel as needed.
- Ability to lift, push, or pull up to 30 pounds as required.
To inquire about this position, please call Shana at (563) 927-2585; to apply, please send resume to Manchester@careerpros.com.
Sedona Staffing Services is an Equal Opportunity Employer.