Customer Service Representative Dyersville, IA Administrative Support

Customer Service & Sales Associate
This position reports to the Customer Service Manager and is responsible for addressing and resolving customer questions, issues, problems, complaints, fielding sales calls and provide follow-up on quotes.
The individual should be tech savvy and know MS Office along with strong data entry skills. Very strong communication skills and must be able to deal with upset customers in a polite manner and help diffuse the situation.
Responsibilities Include:

Answer incoming phone calls and determine the nature of the inquiry. Respond to the inquiry by either:

Relaying the information the customer needs
Ask probing questions to determine the root of the situation and/or inquiry
Refer the customer to a more appropriate source of information
Place an order for the customer
Provide the customer with a quote for the product(s) needed

Acquire information from one or more of the following sources:

Company catalogs and/or reference books
Vendor catalogs and/or reference books
A knowledgeable person within the company or the vendor
An internet source
An example of the product

Remain organized to ensure issues and quote requests are addressed in a timely fashion and customers are updated regularly should the issue not be resolved in one call.
De-escalate the situation by calming the customer and focusing on a resolution to the situation.
Accurately document inquires or situations on customer accounts.

If interested in this position, please call Diane at
or email
Sedona Staffing Service is an Equal Opportunity Employer
Need help getting started?

(563) 875-7030

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