Customer Service Representative Dyersville, IA Administrative Support

Customer Service & Sales Associate
This position is responsible for addressing and resolving customer questions, issues, problems, complaints, fielding sales calls and providing follow-up on quotes.
The individual should know MS Office along with strong data entry skills. Must have strong communication skills and be able to deal with upset customers in a polite manner and help diffuse the situation.
Responsibilities Include:

Answer incoming phone calls and determine the nature of the inquiry. Respond to the inquiry by either:

Relaying the information the customer needs
Ask probing questions to determine the root of the situation and/or inquiry
Refer the customer to a more appropriate source of information
Place an order for the customer
Provide the customer with a quote for the product(s) needed

Remain organized to ensure issues and quote requests are addressed in a timely fashion and customers are updated regularly should the issue not be resolved in one call.
Accurately document inquires or situations on customer accounts.

Must have customer service experience in an office environment.
If interested in this position, please call Diane at
or email
Sedona Staffing Service is an Equal Opportunity Employer
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(563) 875-7030

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