ENROLLMENT SPECIALISTS CONTRACT ROLE: 1ST SHIFT, MUST BE ABLE TO WORK BETWEEN 630AM- 6PM, MONDAY THRU FRIDAY WAGE: $17/HOUR LOCATION: CLINTON TOWNSHIP, MI Job Description: Summary: The main function of an enrollment representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. A typical enrollment representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Job Responsibilities: Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 2 to 4 years of customer service related experience required. Skills: Verbal and written communication skills, including phone etiquette, attention to details, organizational skills, ability to work independently and manage time effectively and knowledge of healthcare acronyms. Provider Enrollment experience is ideal Manager is open to healthcare billing experience, customer service background, computer savvy. Also open to credentialing or A/R background.
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Sedona Staffing Services is an Equal Opportunity Employer