Helpdesk Support Dubuque, IA Administrative Support

Position Summary:
The Product Support Representative (Entry Level) will work with customers and internal staff to research and resolve product support issues and questions for a robust health insurance company processing software/service.  Responsible for answering phones, answering customer emails, troubleshooting routine problems, providing software use guidance, auditing processes, and working internally with product support team. 
Qualified candidates must possess strong technical, PC, and software use abilities.  Must demonstrate exceptional interpersonal and customer service skills, be able to handle multiple projects concurrently, be self-conscious of their assigned tasks, and be able to meet deadlines.  Must be able to rely on and closely follow pre-established instructions, procedures, and guidelines to successfully perform the functions of the position.  Applicants must be self-motivated, willing to learn and adapt, and eager to succeed and advance in a team environment.

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
Avoids legal challenges by monitoring compliance with service agreements and regulatory requirements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.

Critical Skills:

Strong technical, PC, and analytical skills
Strong written and verbal communication skills required
Strong customer service and multi-tasking skills
Strong organizational and time management skills
Familiarity with software support, software use
Familiarity with office phone support, email, and MS Office applications

Education / Training:

High School Diploma or equivalent
2+ years of experience in customer service
2+ years of experience with use of MS Office (Word, Excel, PowerPoint, Access, Etc.)

Please email resume to
Sedona Staffing Services is an Equal Opportunity Employer
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(563) 556-3040

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