Customer Service Representative Dubuque, IA Administrative Support


Customer Service Representative
Location: Dubuque, IA Wage: Commensurate (based on experience, education and skill set) + full benefit package
Direct Hire Opportunity
 
A local Dubuque hiring company is seeking Customer Service Representatives that will provide customer service (primarily via the phone and online) for incoming and outgoing communication to the customer. The best fit candidates will have a solid customer service experience and proven work history of being able to support issues and provide resolutions to a customer base. Do you generally enjoy helping others, communicating in a variety of Medias, and digging in to problem solve? This could be your next career move.  
 
What you get to do:

Answers phone calls from retail stores/sales reps/consumers.
Responds to customer service e-mails & provides resolution to issues
Manages orders & requests via vendor portals.
Serves as the primary contact for assigned e-Commerce vendors
Preps/validates credit memos to be processed.
Works closely with sales department/sales reps to validate parts and credit requests.
Pickup and reply to consumer calls left on Hot Line.
Monthly excel spreadsheet for Repair & Allowance Report.
Performs data entry functions necessary to handle order changes, enters orders and retrieves order information.
Responds to dealer calls as needed to write or cancel dealer orders, advises on shipping information and general status on dealer orders.
Manages orders & requests via vendor portals.

 
What we need from you:

3+ years of solid customer focused experience required
Associates degree in a related field preferred, but experience will be considered
Experience in a service environment or parts related/technical service field
Ability to learn and understand the mechanical and operational requirements of construction equipment
Computer skills with an ability to understand and navigate complex database systems

 
 
If you are interested in learning more, apply today and submit a copy of your professional resume to: Amanda@careerpros.com
 
Sedona Staffing Services is an equal opportunity employer.
Need help getting started?

(563) 556-3040

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