Service Center Associate Worthington, OH Professional


Service Center Associate-Claims Dept
$13.00 Hrly- Hilliard, OH
 
PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Assigns new claims to the appropriate claims handler. • Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. • Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. • Participates in and maintains a quality service culture within the Customer Service Team. QUALIFICATIONS High school diploma or GED required. EXPERIENCE One (1) year of clerical or customer service experience required. SKILLS & KNOWLEDGE • Excellent oral and written communication • PC literate, including Microsoft Office products • Good customer service skills • Strong organizational skills • Good interpersonal skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies
 
***Hours vary from 7am-7pm Monday-Friday***
 
Please submit resume to jobscf@careerpros.com
Sedona Staffing Services is an Equal Opportunity Employer
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