IT Analyst Dubuque, IA Professional


IVR CALL FLOW ANALYST
CONTRACT: REMOTE 1ST SHIFT
WAGE: $30-$40/HR
Job Description

Host and lead project meetings including discovery and design
Gather and document current state of IVR components
Build and Document processes
Analyze and document current state of telephony performance metrics and improved call flow opportunities and automation
Create Visio Diagrams of IVR Call Flows

 
Job Requirements

HS degree or equivalent required, Bachelor’s Degree preferred
Contact center support operations experience
Experience working with IVR Call Flows , CRM, and quality monitoring solutions
Teamwork & collaboration skills to work across organizations
Problem solving skills to develop quick yet sound solutions to resolve complex issues
Experience writing process documentation
Experience with Microsoft Visio
Excellent written and oral communication skills
Strong documentation skills using
Software experience with Visio , Word and Excel
Experience with AWS Connect
Experience with Cisco CUIC

 
 
 
To apply for this position, please email your resume to nikki@careerpros.com
 
 
-Sedona Staffing Services is an Equal Opportunity Employer.
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