Product Support Representative - Remote Dubuque, IA Administrative Support

Product Support - Customer Service Representative
Remote / Working From Home
$22.50 - $23.50 / hour
Direct Hire / Full Time
Sedona is partnering with a local Dubuque, IA hiring company seeking to add Product Support Representatives to their team. This is a remote / work from home opportunity. The best fit candidates will answer user inquiries regarding computer software or hardware operation to resolve problems. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Training is available, but the right fit candidate must possess excellent customer services experience and have solid work longevity in previously held positions.
What we need from you:

Exceptional customer service skills
Proficient with MS Office
Exceptional listening skills
Ability to multi task
Possess a positive, proactive attitude
Basic HTML experience a plus
VB experience a plus
Understanding of HIPPA compliance regulations
BS degree preferred

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