Customer Service Specialist - Manufacturing
Location: Dubuque, IA area
Direct Hire - Monday – Friday
Base Salary + Bonus Potential + Full benefits package
A local greater Dubuque area manufacturer is seeking to add a Customer Service Representative to their team. The Customer Service Representative will partner with customers to build strong business relationships by assisting customers with new and existing orders, communicate information on new products, and courteously and promptly resolve customer questions. The best fit candidate will interact with customer via the phone and emails. This is a direct hire opportunity, meaning the right fit candidate with go immediately onto the hiring company’s payroll.
What you get to do:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Order entry to ensure sales order correctly reflects the customer’s requirements and the order is priced correctly
Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required
What we need from you:
Previous proven work experience in a Customer Service or Sales in a manufacturing / Production environment is preferred
Associates degree required
Strong interpersonal skills.
Well organized, accurate and attentive to detail.
Proficiency of Microsoft office tools including Word, Excel and Outlook and other required software systems.
If you are interested in applying for this position please send your resume to Amanda
Sedona AG Services is an equal opportunity employer.