Customer Service Representative Dubuque, IA Administrative Support

Customer Service Rep/ Breakdown Specialist:
A Dubuque company is currently hiring a full time 1st shift  Customer Service Representative  to join there team and assist with repair calls. This position is looking for some experience with customer services and mechanical aptitude. Excellent communication skills and the ability to multi task are a must. Starting wage is $48,000-$50,000 based on experience.
Daily Duties may include:

Monitoring drivers and service
Recording any issues encountered and communicating them to operations, customers, and drivers.
Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.
Promptly answering phone calls, e-mails, voicemails, and other questions from customers, and drivers.
Maintaining positive customer, driver, and carrier relations.
Assist Drivers with road side assistance and repairs
Aid in locating mechanic or garage to get trucks back on the road
Other duties as assigned.
Ability to handle high stress situations

Minimum Requirements

High school diploma or equivalent required.
Phone etiquette, and be able to multi-task in a fast paced environment 
Experience preferred but not required
Will train the right candidates
Ability to communicate via e-mail, telephone, and in person 

To apply for these openings; or to learn more; please email or call 563.556.3040
Sedona Staffing Services is an Equal Opportunity Employer
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(563) 556-3040

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